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How Important Is the Fundraising Auctioneer to the Success of Your Event?

I want you to think about the term “Fundraising Auction”.

A “Fundraising Auction” is an event where items of value are gathered, and then sold in a competitive bidding situation, either in a Silent Auction format, or in a Live Auction format by a Live Auctioneer. And since typically the best items are saved for the Live Auction, arguably it is the Live Auction that should generate a significant portion of the proceeds in any Fundraising Auction.

So why do so many non-profit groups consider the Fundraising Auctioneer to be the least valuable component in a Fundraising Auction?

The Hosting Facility gets paid.
The Printer gets paid.
The Caterer gets paid.
The Liquor Store gets paid.
The DJ gets paid.
The Florist gets paid.
But the Auctioneer … the individual who is expected to raise the lion’s share of the event’s proceeds… is expected to work for Free. And is usually under-appreciated for the professional services he/she provides.

I’m not trying to underscore the value of the invitations & programs, food, booze, music, and decorations. All are important in their own way. But each of these are “Expenses”. It is the Auctioneer who is going to bring “Revenue”… and thus, the “Profits”… into any event. Which is the ultimate objective of any Fundraising Auction.

Here is a real-life example of how under-appreciated the Auctioneer can be. In two comparable events we worked last year, during the dinner portion of the event one non-profit group sat the Auctioneer (me) at a table with the DJ, the Interns, the Volunteer Staff, and other event “Help”. The 2nd non-profit group sat the Auctioneer (me) directly next to the CEO of their organization, where we chatted about how important the pending revenue would be to their organization. Which group do you think valued the services of the Fundraising Auctioneer more?

Don’t ever under-estimate the value that a professional Fundraising Auctioneer can bring to your event. The Auctioneer adds value as a pre-event consultant. And the Auctioneer can change an event from a moderate to a huge success.

A Case Study Once I was scheduled to call an Auction for a major local non-profit group. They represented a very good cause and they had a strong and dedicated following. Their event was sold out, quality Live & Silent Auction items had been solicited, and the Special Pledge Appeal had been choreographed and was ready to go. The facility was first class, the appropriate caterer was booked, and the food was ready to cook.

But quite unexpectedly, some unseasonably inclement weather forced the event’s cancellation. Despite all of the committee’s hard work, cancelling the event was the proper decision considering the circumstances.

So the Event Committee scrambled to re-schedule the event for the following weekend.

They confirmed with the Hosting Facility.
They confirmed with the Caterer.
They confirmed with the Liquor Store.
They confirmed with the DJ.
They confirmed with the Florist.
Since they already had the Mailing List of those scheduled to attend, no new invitations had to be printed as all were contacted by email or telephone. So with everything in place, the group went ahead and re-scheduled the event for the following weekend.

But guess who they failed to confirm? You got it… the Professional Auctioneer. They thought so little of the Auctioneer’s contribution that they “assumed” that the Auctioneer would be available and at their beck and call.

But the Auctioneer already had another Fundraising Auction booked for that date with another non-profit group. It was only hour away from the re-scheduled event, and things could have been easily worked out. All Group #1 had to do was start their event one hour earlier, or one hour later, than the Group #2, and the Auctioneer could have helped both groups on the same day.

But because Group #1 failed to anticipate a possible Auctioneer conflict, because they failed to confirm with the Auctioneer before re-scheduling their event, their preferred Auctioneer had to bow out and they had to scramble to locate substitute “Volunteer” Auctioneer only days before their event.

And it cost them.

Learning Points

The Live Auction is usually where the profits are made at any Fundraising Auction.
A Professional Fundraising Auctioneer can be vital to the success of any Fundraising Auction.
The better Fundraising Auctioneers usually get booked quickly.
You need to recognize the important contributions that a good Auctioneer can make to your event.
Michael Ivankovich is a Bucks County Fundraising Auctioneer based in Doylestown PA, and serves the Great Philadelphia PA area. He has been a professionally licensed and bonded Auctioneer in Pennsylvania for nearly 20 years, has been named Pennsylvania’s Auctioneer of the Year, and has considerable experience in conducting Fundraising Auctions. Michael loves helping groups raise needed funds for good causes and one of his specialties is the “Special Pledge Appeal” or “Fund-A-Cause Appeal” which usually enables clients to double their revenue in a single evening.

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The Best Education For Managers

Crisis in management education

There is no consistency today in the way we educate managers. Larger organizations tend to have more comprehensive programs. If we look at the business results of the past year it will show that these programs have not been very successful. In the US over 99.9% of all organizations have less than 500 workers. Many of these organizations have little to non-existent management education. There is a great opportunity now to improve. Most of the big companies use the traditional approach. Their managers are given a combination of classroom education, role plays, and outside experts with their theories. In many cases there is little follow up and measurement around the results of the education.

What does the BEST management education look like?

The BEST management education consists of a combination of classroom discussions and real life practice. While some background theory is important, it is better to have discussions around management practices and different approaches. The problem with traditional management education is that it is standardized and designed to fit all employees at once. For example, a new manager is having attendance issues with an employee. The traditional advice is to warn the employee that his behavior will lead to punishment if not corrected. Then managers are given exercises in class to try their skills at giving tough messages to make believe employees. Managers learn the right way and the wrong way and the training is complete. Unfortunately correcting human behavior is more complex.

Management is both an art and a science

Socrates had it right when he said asking questions was the best strategy to lead people to where you wanted them to go. Management education should be focused around discussing many possible solutions and strategies that might be different for each situation. Most HR policies tend to use the same rules for all people but people are different and have many different issues and managers must learn how to approach each person in a unique way. I had an employee once who was always late.

My peer manager suggested this person was lazy and I should punish him. I took a different approach. I sat down with this person and showed empathy. After asking many questions, I discovered this person was caring for ailing parents at home and his life was just overwhelming. We worked out a new schedule which allowed this person to come to work a little later in the morning. This gave him time to take care of his parents until a nurse arrived. As a result, his productivity soared and he was never absent again. Under a strict set of policies this person would never have been given a second chance.

Invest the time to educate mission, values AND behaviors

Did you ever notice families with well behaved children who just seemed to know what to do at all time? They were very independent and almost seemed too mature for their age? This was a result of good parenting which I suspect was a combination of paying a lot of attention to the goals of the family, values, and what was expected. At work adults are just like children but with bigger bodies. All adults require care, opportunities to thrive, and strong and open communications.

Empty organizational mission

Many organizations invest the time to place charts around the building describing what the organization stands for. Missing are the charts reflecting organizational values and expected behaviors. Best manager education invests time getting people to do more than just memorize the organizational mission. Best manager educational programs discuss why the organizational mission is important and what the organizations’ values are. For example, if the organization says serving the customer is the most important value, there are countless definitions and examples of what this means. Finally, people are clearly given examples of what behaviors are expected to support the mission and values. In the above example, people are told that they are expected to make decisions at the lowest possible level using creativity when solving customer problems. This BEST manager education makes work come alive for people.

Measure for development not for rewards and silly contests

The best way to destroy management education is to surround the activities with rewards and silly games. For example, I can remember one program which gave tests and the managers who scored the highest were given dinner coupons. I can remember another program which gave out candy and movie tickets in class for participation. The BEST management education activities are open to all employees and have follow up opportunities after class to manage!

Everyone can benefit from management education

Many organizations only offer their management education activities to their star performers, emerging leaders, and other equally silly and useless categories. First, the BEST system gives opportunities to all people to go through management education. The BEST management education figures out a way and then process to enable all people to manage right after the education. In some cases, people will directly lead others. In other cases, people will lead projects. For the majority of people they will be allowed to manage their own work free from micro-management, limited decision making ability, and free from the threat of punishment AND the promise of reward.

The BEST management education is a creative and inspiring process not an event. Just one look at the collapse of the US economy in 2009 is alarming enough to know that the past management practices at a global level have led us down a path of destruction and reduced quality of life. Now is the time for new management models and practices. It starts with new ways of education and what it means to be a BEST manager!

Craig Nathanson

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How Accounting Software Can Ensure Small Business Owners Have a Happy Christmas!

For many people the Christmas period is fun filled and relaxing with good food, drink and most of all great company. But unfortunately for some it can be one of the toughest times of the year. The festive season is a period of celebration and for many it acts as the perfect time of year to reflect on the year gone by. Over the backdrop of endless annual top 100 countdowns on TV we reflect on personal and professional achievements and regrets whilst planning our infamous New Year resolutions. This period of reflection is a source of happy memories for most but it can also be a real source of sadness for some people. Suicide rates are believed to increase throughout the holiday season and with the harshness of the current economic climate there are genuine concerns about the mental welfare of small business owners as we head into this years this festive season.The combination of pressures derived from the accountability of owning business in today’s tough trading condition and people’s natural inclination to reflect over the Christmas period makes the festive season prime for an increase in anxiety across the SME community. Research has suggested that the SME community has experienced a 47% increase in suicide rates since the economic downturn of 2008. There are 2 intrinsically linked contributing factors to mental anxiety within the small business community over Christmas. Investing in good accounting software and practising disciplined financial management can help keep both factors at bay.1) Money and the financial health of the businessThe main cause of distress and anxiety for a small business owner over the festive season is money. Unfortunately there are still too many small business owners that are not into the detail of their company financials. For many Christmas time represents the time of year for the annual review of the company financials. The combination of compulsory requirements to prepare yearend accounts and the natural desire to reflect over the Christmas period makes it completely understandable why many owners get their head in the books over the festive season.Practicing financial discipline once a year rarely results in a sound set of company financials. It is all too common for owners to find financial problems in their business just at the time when everyone else is relaxing and celebrating. The lack of detailed financial understanding often results in longstanding disparities between expenditure and income left unchecked throughout the year. It is also common for business owners that haven’t maintained a detailed view of the financials to find missing payments from customers. These findings ultimately leave business owners learning about nasty cash flow problems in their business that have accumulated over time which can be devastating for the short term future of the business. The emotional extreme between the relaxed PAYE employees enjoying their pre-booked off time and the anxious self-employed small business owner that can’t leave their business is already vast over this period. Finding out about a stark cash flow problem in addition to the existing frustrations of running a small business over the Christmas period can be enough to tip existing anxiety into full blown depression.The key to a happy and relaxing Christmas period is sound financial discipline throughout the year and a good accounting software package can be central to achieving this. Accounting software allows small business owners to stay close to their business financials in a quick and easy to understand way. A simple, cost effective accounting software package means that company financials are done and managed consistently throughout the year. This ensures that if any problems occur with expenditure management or if a client hasn’t paid an invoice on time it can be rectified quickly and easily. Small business owners that are close to their financials do not have the emotional drain of a big annual review of their company accounts. Most importantly of all they don’t have the shock and subsequent unhappiness of finding nasty surprises in the books over the festive season!2) RelationshipsOne of the main reasons that make Christmas so special is having the chance to spend time with your loved ones. The problem for the small business owner is that they don’t feel like they can simply leave the business for a couple of weeks. “The business doesn’t run itself!” This is in stark contrast to PAYE friends who have no responsibilities in their booked off time other than enjoying time with their loved ones. This contrast in fortunes puts an almighty strain on the relationships of small business owners as their loved ones have to cope without them for long periods over Christmas. This can be especially difficult for the loved ones of small business owners when it seems that everyone else is surrounded by their family and friends.It can be incredibly challenging to take time off when you’re running a small business but time off is essential to keep and enjoy important relationships healthy. Time off during this year’s festive season will be even more strained for many small business owners as they not only need to complete the usual year end admin but they are also operating in some of the toughest economic conditions known for many years. BBC news have recently stated that the total number of divorces have increased 4.9% in England and Wales in the past year as a result of the tough economic conditions.Whilst these pressures are very real they do not exist for every small business. There are SME’s that do not worry about year end accounting because it happens to be a 5 min exercise due to their on-going management of the company financials throughout the year. Small businesses that have sound financial discipline are also more likely to have enough working capital to see out the current economic pressures. These businesses have impressive working capital due to their complete detailed focus on expenditure and income and well managed time allocation reducing non-value adding administration tasks in favour of business optimisation planning. Small business owners of these types of companies are more likely to be able to relax over the Christmas period and spend time with loved ones as their businesses are sustainably healthy.The secret to these healthy businesses is their sound financial discipline and well-structured time management. Accounting software is a critical tool that makes sure that small business owners reallocate time away from doing lengthy manual quarterly and annual accounts to free up more time to be spent on value adding business planning. This additional planning gives the business a greater chance of directing themselves successfully through hard times. In addition but equally as important accounting software makes sure that a small business has a tight grip on their cash flow position. By having a clear vision on the direction of the business and a healthy cash flow position a business owner can ultimately be more relaxed over the Christmas period focussing on what’s important – their relationships.Small business owners that face the prospect of finding out about money problems and living through the happy festive season working all hours to keep the business afloat are in real danger of unsustainable anxiety and depression this Christmas time. The answer is to work on embedding financial discipline and well-structured time management throughout the business. The only way a small business owner will be able to relax with their loved ones this Christmas is if their business is financially sound. Having a well embedded accounting software solution is a key step towards achieving this.

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